Check out our list of commonly asked questions below or use the chat feature on your screen to talk with one of our team members.
No, guest checkout is welcome, however, we encourage all customers to create online accounts as it will allow you to view order history and simplifies the reordering process.
Yes, please go to the Request a Quote page to tell us what you're looking for and someone from our team will get in touch with you.
For all purchases, our standard payment terms are net 30.
Of course! Recurring orders may be set up in pre-determined increments if you're purchasing online or for any time period if you'd like to use a purchase agreement.
We accept Visa, MasterCard, Discover, American Express, PayPal, and ACH payments.
Dartex is a four-way stretch fabric that was developed specifically for the medical industry to deliver optimal pressure redistribution and prevent pressure injuries & sores.
70D stands for 70 denier. Denier is the measurement indicating the linear mass density of the nylon. A lower denier count means the fabric will be lighter, smoother, softer and more breathable. Light denier counts typically range from 30 - 600. We believe 70 denier nylon to be the best suited for comfort and durability in medical settings.
Yes, logos are typically placed on the edge of a mattress cover to protect it from fading due to the medical-grade cleaning products.
Typical taper length varies depending on the equipment manufacturer. Standard taper lengths are:
Ultimately, taper length is a preference. Let us know what taper length best suits the needs of your facility.
Orders are typically delivered within 3-4 weeks of purchase.
Yes, please call us at 888 - AMM - 2550 or email firstname.lastname@example.org so we can accommodate your shipping preferences.
All mattresses and pads are individually boxed and shipped.
Shipping sizes will vary depending on the size of the mattress/pad, but typically the boxed dimensions will range from 39" x 7" x 30" to 39" x 13" x 36". Stretcher pads weigh between 15 - 20lbs while mattresses weigh about 30lbs.